Data Protection Policy

Effective Date: 17.4.2025
Business Name: My Heroic Wellness
Data Controller: Pavla Borg (VAT: MT-27308433)
Contact: hello@myheroicwellness.com | +356 99842425

1. Introduction

Welcome to My Heroic Wellness. We value your trust and are committed to protecting your personal data. This combined Terms & Conditions and Data Protection Policy (the “Policy”) outlines how we collect, process and protect your information in line with Regulation (EU) 2016/679 (GDPR) and the Maltese Data Protection Act (Chapter 586).

By using our website and services, you consent to the practices described in this Policy.

2. Who We Are

My Heroic Wellness is operated by Pavla Borg, offering wellness programs, coaching and educational content related to breathwork, cold exposure, functional health, and lifestyle medicine.

3. Data We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Data: Name, email address, phone number.

  • Usage Data: IP address, browser type, device info, website activity.

  • Voluntary Data: Information you provide via forms, email, surveys, events, etc.

Data may be collected when you:

  • Subscribe to newsletters or downloads

  • Book a session or attend a workshop

  • Participate in surveys or promotions

  • Contact us via the website, email, or social media

4. How We Use Your Data

We use your data to:

  • Provide you with services and respond to inquiries

  • Improve our website, offerings, and user experience

  • Send service-related messages and order confirmations

  • Share educational or promotional content (with your consent)

  • Comply with legal obligations and detect/prevent fraud

We rely on the following lawful bases:

  • Your consent (e.g., newsletters)

  • Contractual necessity (e.g., bookings)

  • Legal obligations

  • Legitimate interests in improving services and maintaining security

5. Marketing & Communications

With your consent, we may send you occasional emails about workshops, events, resources, or promotions. You may opt out at any time by clicking “unsubscribe” in any email or contacting us directly at hello@myheroicwellness.com.

6. Cookies

We use cookies to enhance your website experience. Cookies help us analyze traffic, remember preferences, and improve usability. You can manage cookie settings in your browser.

7. Data Sharing

We do not sell your data. We may share data with:

  • Trusted third-party service providers (e.g., payment processors, IT support)

  • Public authorities when legally required

  • Partners helping us deliver our services (under confidentiality agreements)

Some data may be stored or processed outside the EEA. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

8. Data Security

We use industry-standard technical and organizational measures to secure your personal data. However, please note that no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your data only as long as needed for the purpose it was collected, including legal and tax obligations. Accounts inactive for 2 years will be deleted.

10. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct or update your data

  • Request erasure (“right to be forgotten”)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at hello@myheroicwellness.com.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please read their policies separately.

12. Changes to This Policy

We reserve the right to update this Policy at any time. Changes will be posted on this page with the new effective date. We will never reduce your rights under this policy without clear notice.

13. Governing Law & Jurisdiction

This Policy is governed by the laws of Malta. Disputes will be subject to the jurisdiction of the Maltese courts.

14. Contact

If you have questions, concerns, or feedback regarding this Policy or your data, please contact:

Pavla Borg
My Heroic Wellness
Melita, Mejjiesa Road, Manikata, MLH 5130
Email: hello@myheroicwellness.com
Phone: +356 99842425

Supervisory Authority:
Office of the Information and Data Protection Commissioner
Land Line: (00356) 2328 7100
Email: idpc.info@idpc.org.mt